Workplace Mediation

WORKPLACE MEDIATION

Positive, Effective Workplace Mediation

Every workplace has the potential for conflict and interpersonal issues to arise. How the conflict is managed has implications for employee productivity, health and workplace turnover.

Wherever practical, it is always preferable for workplace disputes and grievances to be resolved in an informal manner rather than by formal investigation and determination.

But sometimes informal discussions are not as productive as they could be as people can get bogged down with emotions and entrenched positions. That’s where workplace mediation can help.

Workplace mediation is where all parties have the opportunity to air their concerns and issues through confidential, facilitated discussions, and be assisted in finding options and solutions to allow them to move forward in a more positive and productive manner.

The mediation process helps take the emotional sting out of the situation, allows parties to see both sides to an issue and moves the parties to a dispute towards finding rational, calm solutions.

Mediation allows parties to reach a pragmatic resolution that they can all live with and lays the foundation to rebuild positive and productive future working relationships.

Team meeting.
Unhappy team meeting.

NEUTRAL. STABILISING. CONFIDENTIAL.

Why Hire an External Workplace Mediator?

  • An external, independent mediator is free from perceived bias and workplace baggage.
  • Provides a safe, neutral and impartial environment to explore issues.
  • It reduces the likelihood of the matter going on to further litigation.
  • Builds conflict resolution capacity within your team.
  • Assists with rebuilding fractured working relationships, returning the team to productivity.
  • It can assist the team in stabilising and finding common ground after a workplace investigation.
  • Enhances the confidentiality around the issues and people in dispute.
  • Demonstrates to employees and stakeholders that issues and concerns are dealt with thoroughly and effectively.

OUR EXPERTISE

Pragmatic and Effective Workplace Conflict Mediation

For over 20 years, we have been mediating challenging and complex disputes and workplace issues in government entities, statutory bodies, not for profits and the private sector.

We have a solid track record of success, with many mediations resulting in shared agreements and strategies by participants to move forward.

3 men in a team meeting.
DEMONSTRATED EXPERIENCE

Wide-ranging and Extensive Expertise

Our workplace investigation experience covers a wide range of allegations, including:

  • Workplace Bullying
  • Discrimination
  • Sexual Harassment
  • Grievances
  • Access to learning and development opportunities
  • Relieving and promotion opportunities
  • Interpersonal difficulties and conflicts
DEMONSTRATED EXPERIENCE

Wide-ranging and Extensive Expertise

Our workplace investigation experience covers a wide range of allegations, including:

  • Workplace Bullying
  • Discrimination
  • Sexual Harassment
  • Grievances
  • Access to learning and development opportunities
  • Relieving and promotion opportunities
  • Interpersonal difficulties and conflicts
Two women fighting.

OUR APPROACH

Dealing with the Root Causes of Conflict

Traditional “transactional” negotiation styles of mediation lead the parties to focus on arguing about disputed facts rather than dealing with the root causes underlying their difficulties.

Our mediation approach focuses on identifying the pattern of conflict that has arisen between the parties and assisting the parties to reshape and redefine their working relationship towards one of cooperation and respect.

By getting to the root cause of the conflict rather than merely surface discussion, parties report long term behavioural change and more positive outcomes in the workplace.

Our Process

No two conflicts are the same, which is why each mediation process is customised, having regard to the number and nature of the parties and issues involved.

Our approach ensures that all parties are consulted about the process and in agreement to common ground-rules before the facilitated mediation.

We guide and manage the discussion to ensure that the process is respectful, sincere, and solution focused.

The parties are guided towards reaching a positive and pragmatic resolution that they can live with, and assisted in considering implementation and communication issues that could derail the agreement.

Parties leave the process with a deeper understanding of the causes of the issue, an awareness of other’s points of view and ways to move forward in the workplace.

Need Workplace Mediation?

Book a consultation to explore external workplace mediation for your workplace conflict.